Your reliable partner for professional telephone service - in Hamburg and nationwide

At Master-OFFICE you can rely on a reliable team of friendly and professional employees who take care of answering calls and supporting your business partners and customers - no matter where you are. We offer you an individual telephone service that places the highest value on quality and precision.

We understand how important the first telephone impression is for your company. That's why we ensure that your caller is always greeted directly and personally by a competent and friendly voice. This helps us avoid missed calls that could potentially lead to lost sales. Our goal is to ensure optimal accessibility and to offer you personal support that sets your company apart from your market competitors.

Master-OFFICE's telephone service is characterized by the fact that we do not work in an anonymous call center and your callers do not hear any annoying background noise. With us, your calls receive personal and individual attention, just as if they were answered by your own secretary. With our customer-specific database, we have access to expertise to handle your calls competently. You will no longer miss important calls, without annoying forwarding noises or impersonal computer voices. Your customers will be impressed by our attention to detail and our positive image.

By working with Master-OFFICE, you relieve the burden on your own workforce and human resources. We take over the telephone management tasks for you, so that you and your team have more time for the important aspects of your business. Our professional staff identifies with your company and your customers to ensure seamless communication. We would be happy to offer you additional flexible and individual services such as a secretarial service or answering your correspondence.

Rely on Master-OFFICE's many years of experience and commitment to take your telephone communication to a new level. Please contact us and let us find a tailor-made solution for your company together. We look forward to providing you with a first class telephone and secretarial service that meets your individual requirements and needs.

Service details

• Regardless of where your business is domiciled or where you happen to be at any given time: whether few or numerous calls are involved, bottlenecks, during peak hours or continuously - telephone calls are received and placed professionally the whole day.
• Forward calls to suit your particular requirements (e.g. continuously or stand-by) – an "automatically" reaction is also possible, for example, if nobody answers a call betimes in your office or all your lines are busy.
• Demonstrate your presence at the location through a Hamburg telephone number which can be received immediately from us.
• Information on request, forwarding information in compliance with your wishes or call transfers through your "outer office" to the telephone number of your choice.
• We also offer individual times for accepting calls according to prior arrangement - in other words, outside our regular office hours Monday to Thursday 8:00 am to 6:00 pm and Friday 8:00 am to 5:00 pm. Simply contact us for more information.
• We have modern telecommunication systems at our disposal and offer every conceivable comfort, particularly with regard to usage in the company as an office client.
• You initially estimate the volume of calls involved, and we can flexibly adapt this by time to suit real conditions. This ensures that you only pay what you actually use.
• We also provide numerous "à la carte" communication and telephone services with which we will gladly support you according to your needs and arrangements. Here is an excerpt of those services:
  • Appointment service
    Arrange, coordinate and manage appointments
  • Telephone conference
    Several persons in different locations communicate simultaneously
  • Internet service
    Order processing with the internet
  • E-mail service
    Receipt, administration and sending of e-mail messages
  • Holiday service
    Special information during holidays
  • Telephone marketing
    e.g. arranging appointments for sales representatives
  • Congratulation service
    Transmission of greetings, ordering and delivery of presents.
  • Ticket service
    Reservation of admission tickets for events, etc.
  • Booking service
    Reservation of hotel rooms, flights, train journeys, etc.
  • Reminder service
    Telephone reminder of important appointments
  • Research service
    Procurement of addresses and other information
  • Notification service
    Forwarding of messages in your name
  • VIP hotline service
    Standby service
  • Cipher service
    Your special telephone number for special offers
    (arrangement possible without mention your company name)

Packages

• Cost-effective offers for newcomer.
• Test and try-out options!
• No waiting times. Everything is immediately available.
• No registration or set-up charges.
• Flexible volumes can be arranged.
• EUR 29.90 starting credit and duration discounts.
• No long-term contracts, no risk for you.

Advantages

• Master-OFFICE allows you flexible use of everything you require, but you always pay for the actual service itself - and nothing else! We don't have any expensive flatrate charges!
• You can save yourself complex and tedious personnel negotiations, minimise your own personnel obligations and, consequently, also your costs.
• Avoid bottlenecks and additional expenses relating to leave, sickness or other similar situations. Increase your independence.
• No long-term ties to rental, personnel, maintenance, leasing and other contracts in the locations where you use our resources.
• Starting time costs, typical office investments and capital commitment are dispensed to the benefit of your liquidity.
• Considerably-reduced fixed costs and transparent, controllable variable costs enhance your cash flow.
• Benefit from new business links to a pool of reliable experts, service provider, suppliers and more.
• Perfect task sharing: we relieve the pressure on you and free you from routine work, enabling you to focus on your core business.
• The Master-OFFICE team is experienced, professional, multilingual, competent, motivated and service and customer-oriented at all times.
• Exploit synergy effects and numerous contacts in the community of Master-OFFICE clients. ...

Costs

• We achieve the highest of standards at the best possible prices.
• Benefit from maximum flexibility through the shortest contractual commitments.
• Our conditions are displayed by a high degree of transparency and consistency.
• We have continually improved the scope and quality of our services over the last 30 years, while our prices have largely remained stable.
• Given the first-class location in Hamburg and the variety and quality of services and representative facilities we provide, you can be sure having difficulties to find a comparable offer.